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HELP AND INFORMATION AVAILABLE 24/7: (800) 510-9132

Alliance is the managed care organization for public behavioral healthcare services for the citizens of Durham, Wake, Cumberland and Johnston counties

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ALLIANCE PROVIDER
HELPDESK: (919) 651-8500

Talk with live staff about many provider issues
8:30am to 5:15pm Monday through Friday

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Consumers and Families

Access Alliance consumer handbooks, I/DD resources, information about crisis services, consumer rights, and how to get started in services, and much more.

About Alliance

Your source for brochures, directions, departmental contact information, RFPs, employment information and much more about how Alliance works.

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Alliance Behavioral Healthcare
Access and Information Center
(800) 510-9132
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.


Provider HelpDesk
(919) 651-8500
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.


Confidential Fraud and Abuse Line
(855) 727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.


Alliance Offices
(919) 651-8401
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.