800-510-9132 or Relay: 711 or 800-735-2962
For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
Behavioral Health Crisis Line
If you are in danger or need immediate medical attention, call 911.
877-223-4617 (24 hours a day, 7 days a week)
If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help. This is a free call. We are here to help you with problems like stress, depression or anxiety. We can get you the support you need to feel better.
Provider HelpDesk: 919-651-8500
The Alliance Provider Helpdesk is available to answer provider questions about authorization, billing, claims, enrollment and credentialing, ACS, and other issues. Call 919-651-8500 Monday-Friday from 8:30 a.m.-5:15 p.m.
Confidential Fraud and Abuse Line: 855-727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance Offices: 919-651-8401
Alliance maintains community offices in Cumberland, Johnston and Mecklenburg counties.
The table below is both searchable and sortable to help you more easily locate the correct department and find contact information. Click the header above each column to sort alphabetically, or type a keyword in the “Search” box.
Department | Contact | Phone Number |
---|---|---|
Claims | Lisa Sullivan, Director of Claims | 919-651-8581 |
Claims | Hugh Greene, EDI Specialist | 919-651-8898 |
Claims | Tina Everett, Manager Claims Processing | 919-651-8817 |
Claims | Marilyn Madison, Claims Supervisor | 919-651-8450 |
Claims | Ashley Jones, Claims Analyst | 919-651-8741 |
Claims | Avery Piercy, Claims Analyst | 919-651-8621 |
Claims | Belinda Davis, Team Lead Claims | 919-651-8876 |
Claims | Chelsea Reid, Encounter Supervisor | 919-651-8955 |
Claims | Christy Mercer, Claims Specialist | 919-651-8610 |
Claims | Michelle Evans, Claims Supervisor | 919-651-8964 |
Claims | Todd Penree, Claims Specialist | 919-651-8621 |
Claims | Christopher Corley, Claims Specialist | 919-651-8629 |
Claims | Linnetta Hughes, Claims Analyst | 919-651-8412 |
Community Health and Well-Being | [email protected] | |
Community and Member Engagement | [email protected] | |
Compliance and Risk Management | [email protected] | |
Purchasing | [email protected] | 919-651-8552 |
Accounts Payable | [email protected] | 919-651-8457 |
Human Resources (Please do not call to check the status of a job application. Instead, click here.) | [email protected] | |
Information Technology and Alpha Support | [email protected] | 919-651-8500 |
Media Inquiries | Doug Fuller | 919-651-8430 |
Provider Network Operations | [email protected] | 919-651-8500 |
Quality Management | [email protected] |