Consumers & Families
The Alliance philosophy is one of self‐direction and recovery. Alliance believes the best outcomes are reached when individuals receive the right level of service in the right amounts at the right time. Alliance efficiently manages resources to ensure system‐wide quality for its members. Services are delivered through a network of community providers and licensed practitioners, and are closely monitored for quality.
Alliance welcomes feedback as one means of maintaining quality services. Concerns and grievances are resolved quickly and efficiently. Members and their families may express concerns by calling the 24 hour toll-free Alliance Access and Information Line at (800) 510-9132. Grievances can be made anonymously.
Alliance values a system driven by member and family priorities. The values of recovery, self‐determination, resiliency, person-centered planning, and consumer and family-driven services are the foundation of the system at Alliance. We believe it is important to work in partnership with our members, their families and the community to meet the challenges of mental health, intellectual/developmental disabilities and substance use/addiction service needs.