Alliance Behavioral Healthcare is required to protect the privacy of health information that identifies individuals receiving care through the Alliance Health Plan. This information is called Protected Health Information, or PHI. Alliance must protect health information that we have created or received about an individual’s past, present or future health condition, health care we provide, or payment for health care. We are only allowed to use and disclose health information in certain very specific ways.
For full information about how Alliance guards and uses Protected Health Information, you can read our Notice of Privacy Practices in the Alliance Consumer and Family Handbook.
If you believe your privacy rights have been violated or if you are dissatisfied with our privacy policies or procedures, or if you have questions and would like additional information, you may write or call our Privacy Officer or Customer Service Department at:
4600 Emperor Boulevard
Durham, NC 27703
Phone: (800) 510-9132
You may also file a written complaint, by mail or fax, to the Secretary of the Department of Health and Human Services (DHHS) at:
Office for Civil Rights
U.S. Department of Health and Human Services
61 Forsyth Street, SW-Suite 3B70
Atlanta, GA 30323
TDD: (404) 331-2867
Fax: (404) 562-7881
If you file a complaint with our Privacy Officer or the Secretary of DHHS, we will not take any action against you or change our treatment of you in any way.