Crisis Services

Mental health emergencies can be serious but do not always require an evaluation at a hospital emergency room. Most emergencies can be resolved without a trip to the emergency room and do not require prior authorization. There are a number of specialized crisis services geared toward the needs of individuals with mental health, substance abuse and intellectual and developmental disabilities that can be accessed through Alliance. If you do not have a life‐threatening situation:

• Call your provider if you have one
• Call the Alliance 24 hour toll-free number at (800) 510-9132 and a licensed clinician will help you find a crisis evaluation or facility‐based crisis center.

Alliance offers alternatives to seeking treatment in a hospital emergency room:

• Crisis and Assessment Centers: These are centers that are available where a licensed clinician will meet with you and help assess your treatment needs. If immediate services are needed, staff from the center will work with you and Alliance to find an appropriate treatment setting prior to you leaving the center. There are also 24 hour facilities in Durham, Wake and Cumberland counties that are an alternative to inpatient hospital setting available within the community.  They can provide stabilization services to individuals experiencing both mental health and substance abuse related crisis.

• Mobile Crisis Services: This is a 24/7 assessment and triage service in which helping professionals go into the community conduct assessments, evaluate for appropriate services that may be needed, and provide some crisis stabilization services.