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Provider Updates
These updates support providers by highlighting new classes, trainings, resources, chats, procedures, and programs. You will also find advice and guidance for providers. Subscribe to updates or See Alliance News
05/07/2024
Access to Pre-recorded trainings for Jiva Provider Portal
Providers now have access to pre-recorded trainings for the Jiva Provider Portal. You may access the pre-recorded trainings here or on the Jiva Provider Portal YouTube playlist.
To access and register for live trainings or to view the user guides on using the Jiva Provider Portal, please sign up...
05/03/2024
Site Determination
The provider address listed on claims, including street address line 1, street address line 2, city, state, and zip+ 4, must match the spelling and formatting of the provider address listed in NCTracks. The match does not need to be case-sensitive, but providers must be aware of abbreviations and...
05/03/2024
NCDHHS Tele-Town Hall on May 7: Medicaid Expansion, Who is Eligible and How to Apply
NCDHHS will host a live tele-town hall on May 7 from 6 to 7 pm to discuss Medicaid expansion resources, those newly eligible and how to apply for health coverage.
North Carolina Medicaid now covers more people ages 19 through 64 years. People who did not qualify for Medicaid in the past may now...
05/02/2024
Important Information Regarding Jiva and Authorization Process for In-Network Providers
To ease the process of provider submissions for authorizations in the new Jiva Provider Portal, Alliance Health has changed how you search/add providers to an authorization request. Effective May 1, 2024, authorizations will no longer be site-specific and will be authorized at the provider level....
04/29/2024
Billing and Enrollment Provider Training
The billing and enrollment team at Alliance Health will offer virtual information and technical assistance sessions for claims and enrollment related topics and questions. These sessions are formatted for provider agency staff directly involved in the submission of enrollments and claims and will...
04/25/2024
Alliance Rates for Medicaid BH Services
Taxonomy Verification
In preparation for Medicaid Direct and the Tailored Plan launch on July 1, 2024, Alliance will reimburse services provided according to the taxonomy billed for Medicaid and State services.
Under the Tailored Plan, Alliance will only be able to maintain separate rates for...
04/24/2024
Jiva Provider Portal
Beginning May 1, 2024, due to the implementation of the Jiva Provider Portal, Alliance Health will accept behavioral health retrospective requests for services that will be reviewed for medical necessity for dates of service 5/1/2024 through 6/30/2024. Effective October 1, 2024 all prior...
04/23/2024
Inicio y mantenimiento de un grupo de aprendizaje de habilidades de tratamiento breve con terapia dialéctica conductual (TDC)
La terapia dialéctica conductual (TDC) es un tratamiento de un año de duración con base empírica utilizado para el trastorno límite de la personalidad (TLP) con cuatro componentes requeridos. Específicamente, el modelo completo (estándar) de TDC debe proporcionar: (1) TDC individual semanal,...
04/23/2024
SR-AHEC Training Announcement: Starting and Sustaining a Brief Skills Training Group with DBT - Bilingual Training Opportunity - CEUs Offered
Dialectical behavior therapy (DBT) is an evidence-based one-year treatment for borderline personality disorder (BPD) with four required components. Specifically, full model (i.e., standard) DBT programs must provide: (1) weekly individual DBT, (2) weekly DBT group skills training, (3) weekly...
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