Quality Management

The Alliance Quality Management Department develops and implements a quality management system including data management and reporting that is integrated philosophically throughout the organization to ensures a quality experience for each consumer.

• Incident Response Improvment System (IRIS) Manual
• IRIS FAQs
• IRIS Technical Manual
• IRIS Website
• NC-TOPPS Training Presentation
• Provider Quarterly Incidents Report (Form QM11)
• QM Dashboard
• QA-QI Checklist
• QM Plan FY13
• QM Training Presentation

The Alliance Strategic Plan is currently in the process of being revised and will be reposted soon.