Alliance is the managed care organization, or MCO, for public behavioral healthcare for the citizens of Durham, Wake, Cumberland and Johnston counties in North Carolina.
Although we do not directly provide services, our job is to ensure that individuals seeking help receive the quality services and supports they are eligible for to help them achieve their goals and live as independently as possible.
To do this, we work alongside a diverse network of over 2500 private behavioral healthcare providers.
At Alliance we know that people CAN and DO recover from mental illness and substance use disorders and that each of us has the right to as much freedom as possible to make our own choices and decisions about our lives.
We support the members of the Alliance Provider Network in incorporating evidence-based practices proven to lead to healthier, more satisfying lives for the people we serve:
Services that respect and support you. They build on your strengths, promote your recovery, respect your culture, and are flexible in responding to your unique and changing needs.
Services that respond to real life needs.
An array of community services provided by your choice of provider, and active connections to housing, social support and other everyday needs.
Services that are effective.
Based on research about what works and measured by best-practice quality standards.
Services that are linked and coordinated.
Using teamwork to help connect your services and supports, and providing a “no wrong door” approach so you can get the services and supports you need from multiple community agencies.
Access and Information Center (800) 510-9132 We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Provider HelpDesk (919) 651-8500 Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line
(855) 727-6721 You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.