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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans (Tailored Plans) will launch July 1, 2024.

Effective February 1, 2024, citizens of Harnett County are being served by Alliance Health. Access more information for health plan participants or for providers.

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Hours of Operation

There are several ways to reach out for help on the telephone from Alliance. This page explains how.

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If you are in danger or need immediate medical attention, call 911.
Call center representative

Member and Recipient Services

800-510-9132 or Relay: 711 or 800-735-2962

For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.

Behavioral Health Crisis Line

If you are in danger or need immediate medical attention, call 911.

877-223-4617 (24 hours a day, 7 days a week)

If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help. This is a free call. We are here to help you with problems like stress, depression or anxiety. We can get you the support you need to feel better.

Nurse Line

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Please note the Nurse Line is available only for Tailored Plan members.

855-759-9400 (24 hours a day, 7 days a week starting June 1, 2024)

If you have basic questions or concerns about your health, you can call our Nurse Line at 855-759-9400 at any time, 24 hours a day, 7 days a week starting June 1, 2024. This is a free call. You can get advice on when to go to your primary care provider or ask questions about symptoms or medicines.

Alliance Office Hours

Business hours at the Alliance home office in Morrisville and our Cumberland, Johnston and Mecklenburg community offices are Monday through Friday from 8:30 a.m. to 5:15 p.m. All our offices can be reached at 919-651-8401 during these hours. All visitors to any Alliance office must have a scheduled appointment.

This page was last reviewed for accuracy on 08/03/2021