NCTracks and Manage Change Requests Submissions

To continue to help support the Provider Network with the Manage Change Requests that providers submit to NCTracks, Alliance can submit to DMA/DMH a log of MCRs that are over SIX weeks old to help address the timeliness of the requests. Alliance asks that providers submit spreadsheets no more than once per week following the directions below. Alliance will submit a compiled log weekly to DMA/DMH.

To submit Managed Change Requests for Routing to DMA/DMH, providers must submit a Managed Change Request to NCTracks. The request has to be outside of the SIX-week standard (at a minimum) that is outlined in the initial provider services correspondence to the provider from NCTracks. If the above information is met, then the provider should submit the details on this spreadsheet. ALL Fields must be completed or we cannot submit. Please email to

Important Insurance Information for LIPs in Solo Practice

To be in accordance with Alliance’s contract with the State, all contracted LIP solo entities will now be required to purchase and maintain Comprehensive General Liability insurance. Learn more.

New RFP Posted

RFP #2018-100 for Child and Adolescent Day Treatment Program in Cumberland County has been posted to the Alliance website. A pre-proposal conference will be held on Thursday, February 15 at 11:00am at the Howard Learning Academy, 1608 Camden Road in Fayetteville.

Psychiatric Advanced Directives Workshop Scheduled

​Psychiatric Advanced Directives​ are integral to person directed care. They allow individuals the dignity of telling us how they want to be treated in a time of crisis.

In an effort to train people to help facilitate the filling out of PADs, Alliance will hold a kickoff meeting for Durham and Wake County on March 5, 2018, at Alliance headquarters, 4600 Emperor Blvd., Durham, NC. Registration will begin at 12:30 pm and the program will be from 1:00 to 4:15 pm. The workshop will review the goals and benefits of PADs an introduce techniques to help people with mental illness complete them. CEU credits are available.

Registration is limited to Alliance staff and providers, NAMI staff, consumers, and family members in Durham, Cumberland, and Wake Counties. There is no charge for the workshop but space is limited.

For more details and to register, download the document below.

Download PADs-March-5-2018.docx (DOCX, 148KB)

Claims Technical Assistance Cancelled

The Claims Technical Assistance/Open Training Session scheduled for Tuesday, February 20 from 9:30am-noon has been cancelled. Please coordinate with your assigned Claims Specialist to schedule a different Tuesday to attend. You may also request phone assistance if needed.

TBI Waiver Listening Session

The North Carolina TBI Waiver application was submitted to the Centers for Medicare and Medicaid Services (CMS) on January 29, 2018. At this time, the TBI Waiver is pending approval by CMS. Alliance will host a webinar listening session on February 28, from 11:30-12:30 in order to hear from service providers who provide support to individuals with a TBI. Here is a document with more information about the webinar, including instructions on how to join. Direct questions to or for more information visit Alliance’s TBI page.

ILI Training

​Open sessions are now available for our Independent Living Initiative (ILI) Training. This training will introduce users to the web-based ILI Housing application and is required for providers who want to apply for assistance for consumers who are facing a financial housing crisis.  The training covers the criteria and eligibility requirements of the Independent Living Initiative funds. At the end of the training, providers will be able to apply for ILI Housing assistance on behalf of their clients.  This training is also useful for those who are already registered in the database, but would like a refresher course. To register, click here.

All-Provider Meeting CANCELLED

The All-Provider meeting scheduled for Thursday, January 18 has been cancelled due to inclement weather.

Next All-Provider Meeting

The next Alliance All-Provider Meeting will be held on Thursday, January 18 from 1:00-3:30pm at the Alliance Home officeAccess the agenda.

December All-Provider Meeting Rescheduled

Due to the feedback that we have received regarding holiday-related schedule conflicts, the decision has been made to move the All-Provider Meeting scheduled for December 20, 2017, to Thursday, January 18, 2018, from 1:00-3:00pm. We look forward to seeing you all in the New Year!