Rescheduled Appointment Improvement Project

Alliance has been conducting a quality improvement project to increase the number of individuals who show for care after a referral from the Access & Information line.  We have heard, anecdotally, that a large number of the callers reschedule their appointments.  We would like to collect data on how frequently this is happening and are asking for your help. If you receive a referral from our Access & Information line and the caller or your agency reschedules that appointment, please insert the word “rescheduled” in the note section of the referral that you receive. If you need assistance with the note section, please see training in Alpha University.

TBI Provider Information Session

The presentation from the TBI Provider Information Session hosted by Alliance on May 11 as well as the TBI Waiver Service List and Provider Specifications have been posted to the TBI page on the Alliance website.

Behavioral Health EHR Funding Program

The NC DHHS Office of Rural Health (ORH) and Division of Medical Assistance (DMA) partnered with the NC Health Information Exchange Authority (NC HIEA) to launch a program to assist behavioral health, mental health, and intellectual development and disability practices with purchasing an electronic health record (EHR) technology and establishing connectivity to the state-designated health information exchange, NC HealthConnex. Applications are due by May 31. Learn more.

IRIS unavailable May 10

​Please note that IRIS will be unavailable on Thursday, May 10, from 7 to 11 am due to server updates.

Alliance to Host Community Forum in Johnston County

Johnston County Mental Health, the Local Management Entity for public mental health, substance use, and intellectual/developmental disability care for the citizens of Johnston County, will merge with Alliance Behavioral Healthcare effective July 1, 2018. Please join us to discuss the merger:

Wednesday, May 30, 2018, 4–6 pm
Johnston County Agricultural Center
2736 NC Hwy 210, Smithfield 27577

Spanish language interpretation will be available. Please let us know of any other special accommodation requests by emailing

Provider Information Session-TBI Services

Alliance is hosting a Provider Information Session for Providers interested in TBI Waiver Services. The session will outline the services available through the waiver and Alliance’s procurement plans for the covered services. The session will only be available face-to-face on May 11, 2018 from 10am-noon at The Frontier, 800 Park Offices Drive, RTP.

Fair Housing Training

Alliance Behavioral Healthcare and the North Carolina Housing Finance Agency are sponsoring Basic Fair Housing Training for service providers and housing providers on Thursday, May 3, at the North Carolina Housing Finance Agency (3508 Bush St. Raleigh, NC 27609). Sessions will be from 10 am to 12 pm for service providers and 1:30 pm to 3:30 pm for housing providers.

Safe, decent, and affordable housing is critical to the health and stability of people Alliance serves. Through this training, attendees will learn about federally-protected classes in housing and how to work collaboratively with residents and housing providers to both meet individually specific needs in housing units and achieve the best possible outcome for all parties.

Learn more and register at Recovery University.

AlphaMCS Issues Update

On Wednesday, April 25, Mediware made an update to AlphaMCS production system in an effort to alleviate some of the issues users have been experiencing after the 2.05 release. You should see some improvement in the functionality of the system. Remember to clear your browser cache before logging into the application, and continue to contact us if you are still experiencing issues with AlphaMCS.  Here are the instructions for clearing your cache and cookies. Thank you for your assistance and continued patience.


TBI Waiver Provider Information Session

Attention all potential TBI waiver service providers: Mark your calendars!

Alliance is hosting a Provider Information Session for providers interested in TBI waiver services. The session will outline the services available through the waiver, and

Alliance’s procurement plans for the covered services. Alliance will be sharing all information available at that time.The session will only be available face to face.

Date: May 11, 2018
Time: 10-12pm
Location: The Frontier, 800 Park Offices Drive, RTP, 27709

RSVP to Sandra Ellis

Slot Scheduler Reminder

The Access and Information Center (Access) uses the Alpha Slot Scheduler to make referrals. Providers indicate their availability through the Alpha Provider Portal.  This system is the most efficient means of referring callers for services.  Alliance has found that not all providers contracted for Comprehensive Clinical Assessments are using Slot Scheduler to indicate availability. Providers are strongly encouraged to use and update this system on a regular basis.  For assistance with entering appointments into Slot Scheduler, go to  Providers can also contact the Access and Information Center at (800) 510-9132 with any questions or for further information.