Please send your written complaint toComplaints@AllianceBHC.orgor to Alliance’s Quality Management Department at 4600 Emperor Boulevard, Durham, NC, 27703. You may use the form on this page to submit your complaint.
If you prefer to discuss your concern informally before filing a complaint, contact the Alliance Office of Individual and Family Affairs by calling (800) 510-9132.
Access and Information Center (800) 510-9132 We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Provider HelpDesk (919) 651-8500 Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line
(855) 727-6721 You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.