Behavioral health crisis situations can be serious but do not always require an evaluation at a hospital emergency room.
Most emergencies can be resolved without a trip to the emergency room and do not require prior authorization.
There are a number of specialized crisis services geared toward the needs of individuals with mental health, substance abuse and intellectual and developmental disabilities that can be accessed through Alliance.
If you are experiencing a medical emergency, call 911 for immediate help.
Alternatives to the Emergency Room
If you are experiencing a behavioral health issue, there are alternatives to seeking treatment in a hospital emergency room:
Call your behavioral healthcare provider if you have one.
Call the Alliance Access and Information Center 24 hours a day at (800) 510-9132 and a licensed clinician will evaluate your situation and assist you in finding the right kind of help. If appropriate, you may be referred to one of Alliance’s Crisis and Assessment Centers.
Crisis and Assessment Centers: A licensed clinician will work with you and Alliance to find an appropriate treatment setting before you leave the Center. The Centers in Durham, Wake and Cumberland counties also provide a 24-hour community alternative to an inpatient hospital setting. They can provide stabilization services to individuals experiencing both mental health and substance abuse related crisis. You can also go directly to the Crisis and Assessment nearest you.
Mobile Crisis Services: This is a 24/7 assessment and triage service in which helping professionals go into the community conduct assessments, evaluate for appropriate services that may be needed, and provide some crisis stabilization services. Mobile Crisis Services can be accessed through the Access and Information Center.
Access and Information Center (800) 510-9132 We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Provider HelpDesk (919) 651-8500 Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line
(855) 727-6721 You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.