Alliance oversees Mobile Crisis services in Durham, Wake, Cumberland and Johnston counties. Mobile Crisis provides integrated, short-term crisis response, stabilization and intervention for adults and children experiencing a mental health or chemical dependency crisis. The Team can come to you where you are, and its services are confidential, non-judgmental and respectful.

The first line of crisis response for an individual should be his or her primary treatment provider.

If you are experiencing a medical emergency, call 911 and/or go to an emergency room at your local hospital.

Mobile Crisis can be accessed by calling the 24 hour toll-free Alliance Access and Information Line at (800) 510-9132.

What you can expect from the Mobile Crisis:

  • Initial support and triage via telephone and a Mobile Crisis Team visit if necessary
  • Assessment of the presenting crisis, current supports and resources
  • Short-term crisis management until the crisis is resolved
  • Referral for appropriate follow-up services
  • Supportive, collaborative crisis planning for solution-focused outcomes
  • Consultation/advocacy with existing supports and services

The Mobile Crisis Teams do not serve individuals receiving enhanced services such as:

  • Assertive Community Treatment (ACT)
  • Intensive In-Home Services
  • Multisystemic Therapy (MST)
  • Medical/Non-Medical Community Residential Substance Abuse Treatment
  • Detoxification Services
  • Inpatient Substance Abuse Treatment
  • Integrated Dual-Disorder Treatment

Additionally, we cannot respond to:

  • Life-threatening emergencies or violent situations, such as a person who has a weapon or one who is attempting to hurt self or others
  • Domestic violence disturbances
  • Requests for transportation in non-crisis situations
  • Requests for step-down services from inpatient hospitalization
  • Requests to serve individuals from other counties and states


Page last modified: July 6, 2017