We want to make it easy for you to get the services or information you need.
If you have questions, call the 24 hour toll-free Alliance Access and Information Center at (800) 510-9132. Please tell us if you need an interpreter or assistance in a language other than English. We can provide translation services for 150 different languages.
The regular business hours of our offices are 8:30am to 5:15pm but our Access and Information Center answers calls 24 hours a day, 7 days a week, 365 days a year. When you call (800) 510-9132 you will be connected to a qualified professional who can assist you with information, provider referral and appointments. Licensed clinicians are always available to help in a crisis.
Access and Information Center (800) 510-9132 We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Provider HelpDesk (919) 651-8500 Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line
(855) 727-6721 You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.