The Office of Consumer Affairs exists because Alliance Behavioral Healthcare recognizes that consumer and family experience is critical in the planning and development of programs and services that allow people to have rich and fulfilling lives.

Everyone that works in Consumer Affairs is either a direct consumer of services, a family member, or both. Our purpose is to ensure that the voices of consumers and families are heard and integrated at all levels at Alliance.

We want to empower our consumers and families through education and exposure to resources.

Doug Wright

Doug Wright

Director of Consumer Affairs

Core Values of Consumer Affairs

  • Consumer Driven
  • Integrated Management
  • Supportive
  • Open Minded
  • Encouraging

What We Do

  • Help people navigate the system
  • Assist with complaints, grievances and appeals
  • Knowledgeable about community resources
  • Inform senior management of concerns and needs in the community
  • Support the Consumer and Family Advisory Committee (CFAC)
  • Support the Human Rights committee
  • Involved with advocacy groups
  • Trainings and Presentations to consumers, families, providers and communities at large
  • Listen
  • Care

Contact:
Doug Wright, Director of Consumer Affairs
(919) 651-8425
Email Doug



Page last modified: February 4, 2016