The It’s Time to Re-Think campaign focuses on the concepts of recovery and self-determination and reflects Alliance’s commitment to integrating these concepts into our work and to making the citizens of Durham, Wake, Cumberland and Johnston counties more aware of them.
At Alliance we know that people CAN and DO recover from mental illness and substance use disorders and that each of us has the right to as much freedom as possible to make our own choices and decisions about our lives.
The campaign aims to debunk the common myths and misconceptions about people with mental illness, substance use disorders and intellectual/developmental disabilities that create stigma and keep them from getting the help they need.
Click below to learn more about these important concepts and to access and share videos, posters and other resources.
Access and Information Center (800) 510-9132 We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Provider HelpDesk (919) 651-8500 Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line
(855) 727-6721 You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.