What is System of Care?
System of Care (SOC) is a collaboration to facilitate coordinated community-based, culturally competent, person-centered and family focused services for individuals, children and families who have mental health issues and other life challenges. The SOC is designed to build on the strengths of the individuals to improve access to services and engage in a partnership between consumers seeking treatment and the agencies that provide services. A system of care helps children, youth, and families function better at home, in school, in the community, and throughout life.
Some of the ways we do this are through:
- Child and Family Team (CFT)
- Care Review
- ILI Housing
- Community Collaboratives
- Network of Care
- Flex Funds
Each county Alliance serves has a System of Care Coordinator. Please contact them if you would like to learn more:
Durham County: Dawn Manus at (919) 651-8847
Wake County: Clarette Glenn at (919) 651-8704
Cumberland County: Sharon Glover at (910) 491-4813
Johnston County: Felecia Ferrell at (919) 989-5584
Child and Family Team
The Child and Family Team is an essential part of System of Care. The Child and Family Team meets regularly (often monthly) to focus on creating and maintaining positive progress of the child. The team members are selected by the child and family. It is often made up of professionals, family members, friends and community supports who are committed to supporting the goals of the child and family. During the meeting, the team updates and monitors the progress of a treatment plan and reviews goals related to the child’s behavioral health services and overall family well-being.
Care Review is a time for a person or family to meet with community and agency representatives and discuss their needs and wishes across multiple areas including: mental and physical health, housing, transportation, legal, financial, educational, vocational, social and spiritual needs. The members of the team are invited by the Care Review facilitator, and participants are welcome to bring whomever they want. The Care Review team will assist with brainstorming and creating a plan to access resources in the community. Often, these teams come up with ideas that an individual provider or case manager have not been able to identify or coordinate on their own. The process is very much tailored around the specific needs of the consumer. The Care Review differs from a CFT in that it is not a regularly scheduled meeting and it is best used when a person feels “stuck” in their treatment.
Please note that without the informed and willing participation of the individual seeking assistance (and/or their guardians), there cannot be a Care Review. Therefore, it is the responsibility of the person completing the application with the participant to explain the purpose of Care Review to them and ensure they want to participate. Access our Care Review brochure.
To schedule a Care Review please complete the referral form and submit it to the appropriate Care Review Coordinator. If you are completing it for someone else, please review the completed form with them before submitting it. If you have any questions, contact the appropriate Coordinator listed below:
Durham County: Dulce Ramirez, DurhamCareReview@AllianceBHC.org
Wake County: Clarette Glenn, WakeCareReview@AllianceBHC.org
Cumberland County: Sharon Glover, CumberlandCareReview@allianceBHC.org
Johnston County Youth Care Reviews: Felicia Ferrell, JReview@AllianceBHC.org
Johnston County Adult Care Reviews: Melissa Payne, JReview@AllianceBHC.org
The Independent Living Initiative (ILI) is a short-term and one-time assistance program for adult consumers and children receiving enhanced benefits services through Alliance Behavioral Healthcare. It is intended for individuals who are behind on their rent and/or utility payments who are facing possible eviction or utility disconnection or those who need start-up funds to move into permanent housing following short term life circumstances.
Community Collaboratives are facilitated through the System of Care in each county in North Carolina. They are monthly meetings held to mobilize resources in the community with the goal of improving the mental and behavioral health of consumers across each individual county. Each collaborative has a plan identifying goals that target the specific needs of their county, so part of each meeting is spent discussing progress and further actions to achieve the goals.