What is System of Care?

System of Care (SOC) is a collaboration to facilitate coordinated community-based, culturally competent, person-centered and family focused services for individuals, children and families who have mental health issues and other life challenges. The SOC is designed to build on the strengths of the individuals to improve access to services and engage in a partnership between consumers seeking treatment and the agencies that provide services. A system of care helps children, youth, and families function better at home, in school, in the community, and throughout life.

Some of the ways we do this are through:

  • Child and Family Team (CFT)
  • Care Review
  • ILI Housing
  • BECOMING (for Durham County)
  • Community Collaboratives
  • Network of Care
  • Flex Funds

Each county Alliance serves has a System of Care Coordinator. Please contact them if you would like to learn more:

Durham County: Dawn Manus at (919) 651-8847
Wake County: Cathy Stephenson at (919) 651-8704
Cumberland County: Sharon Glover at (910) 491-4813
Johnston County: Felecia Ferrell at (919) 989-5584

Child and Family Team

The Child and Family Team is an essential part of System of Care. The Child and Family Team meets regularly (often monthly) to focus on creating and maintaining positive progress of the child. The team members are selected by the child and family. It is often made up of professionals, family members, friends and community supports who are committed to supporting the goals of the child and family. During the meeting, the team updates and monitors the progress of a treatment plan and reviews goals related to the child’s behavioral health services and overall family well-being.

Care Review

Care Review is a time for a person or family to meet with community and agency representatives and discuss their needs and wishes across multiple areas including: mental and physical health, housing, transportation, legal, financial, educational, vocational, social and spiritual needs. The members of the team are invited by the Care Review facilitator, and participants are welcome to bring whomever they want. The Care Review team will assist with brainstorming and creating a plan to access resources in the community. Often, these teams come up with ideas that an individual provider or case manager have not been able to identify or coordinate on their own. The process is very much tailored around the specific needs of the consumer. The Care Review differs from a CFT in that it is not a regularly scheduled meeting and it is best used when a person feels “stuck” in their treatment.

Please note that without the informed and willing participation of the individual seeking assistance (and/or their guardians), there cannot be a Care Review. Therefore, it is the responsibility of the person completing the application with the participant to explain the purpose of Care Review to them and ensure they want to participate. Access our Care Review brochure.

To schedule a Care Review please complete the referral form and submit it to the appropriate Care Review Coordinator. If you are completing it for someone else, please review the completed form with them before submitting it. If you have any questions, contact the appropriate Coordinator listed below:

Durham County: Dulce Ramirez, DurhamCareReview@AllianceBHC.org
Wake County: Cathy Stephenson, WakeCareReview@AllianceBHC.org
Cumberland County: Sharon Glover, CumberlandCareReview@allianceBHC.org
Johnston County Youth Care Reviews: Felicia Ferrell, JReview@AllianceBHC.org
Johnston County Adult Care Reviews: Melissa Payne, JReview@AllianceBHC.org

ILI Housing

The Independent Living Initiative (ILI) is a short-term and one-time assistance program for adult consumers and children receiving enhanced benefits services through Alliance Behavioral Healthcare. It is intended for individuals who are behind on their rent and/or utility payments who are facing possible eviction or utility disconnection or those who need start-up funds to move into permanent housing following short term life circumstances.

Learn more about ILI and access the ILI application.


Since 2010, BECOMING (Building Every Chance of Making It Now and Grown up) has focused on high-risk 16-21 year olds in Durham County who have mental health challenges and are disconnected from the services and supports that would help them transition to adulthood. Through partnerships within the community, BECOMING connected youth with support services, coordination of clinical care, employment services, positive recreational opportunities and leadership training, with a goal of helping make these transitions more successful. The program was funded for a six-year period by the U.S. Substance Abuse and Mental Health Services Administration (SAMHSA), and the grant period has now ended.

However, efforts are underway to form a Youth M.OV.E. chapter that will function in a similar way to the BECOMING Youth Advisory Council. Council members participated in leadership trainings, community service projects and team building activities designed to enhance personal development and advocacy skills. Click here for more information on Youth M.O.V.E. and to be notified when a local chapter is formed.

Family support and involvement plays an important role in the success of our young people. The family component of BECOMING, led by Durham System of Care’s Family Partner, continues to meet on the third Thursday of each month at 5:30pm at Alliance’s Durham Community Office. These meetings are open to any family member in the community and provide an opportunity to share ideas and information on available resources, learn ways to advocate for your family, and discuss everyday challenges and achievements.

Access BECOMING’s Evaluation Report and Evaluation Report highlights.

You can also view a documentary that outlines the issues and challenges facing the transition age youth population, how BECOMING interventions met those needs, and why the system of care model for this population is needed across all communities.

Community Collaboratives

Community Collaboratives are facilitated through the System of Care in each county in North Carolina. They are monthly meetings held to mobilize resources in the community with the goal of improving the mental and behavioral health of consumers across each individual county. Each collaborative has a plan identifying goals that target the specific needs of their county, so part of each meeting is spent discussing progress and further actions to achieve the goals.

Learn more about the Community Collaboratives and how you can join in!

Network of Care

Durham Network of Care and Wake Network of Care are one-stop resource directories to help you locate needed services and supports throughout those communities.

It provides comprehensive information on local services and organizations and a Learning Center dedicated to topics related to health and well-being, as well as the ability to create a confidential and secure Personal Health Record to keep information on helpful services, contacts and your medical history. With the click of a button, you can translate the entire Web site into a number of different languages, as well as change the font size to an easier-to-read print.

Flex Funds

Flex Funds are offered by Alliance to support System of Care outcomes. They are offered for the therapeutic benefit of youth up to age 21 and are intended to supplement informal and volunteer resources and to improve the family and community’s ability to meet the service needs of youth. Requests are capped at $250 and are limited to one per year, with rare exceptions.

Learn more about Flex Funds.

Page last modified: October 20, 2016