A licensed facility that provides care and active treatment for individuals with intellectual disability and certain other developmental disabilities. This is the institutional placement that is “waived” when the NC Innovations Waiver is chosen instead. ICF-IID facilities have four or more beds (most have six, some more than 100) and must provide active treatment to residents.
Relay: 711 or (800) 735-2962
We want to make it easy for you to get the services or information you need.
You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.