December All-Provider Meeting Rescheduled

Due to the feedback that we have received regarding holiday-related schedule conflicts, the decision has been made to move the All-Provider Meeting scheduled for December 20, 2017, to Thursday, January 18, 2018, from 1:00-3:00pm. We look forward to seeing you all in the New Year!

QM-11 Report Submission

Alliance has submitted, on behalf of our provider network, a waiver of the QM-11 report submission. For full details about the waiver and your options for opting out of the waiver, click here.

NC Peer Support Service Certification Training

Alliance is sponsoring multiple opportunities hosted by Monarch in 2018 to take the NC Peer Support Service Certification training, which meets the 40-hour requirement for individuals who would like to become a Certified Peer Support Specialist. Access more information and an application for the Raleigh training on March 19-23, the Charlotte training on January 15-19, or the Albemarle training on June 18-22.

Innovations Back-Up Staffing Report Form

According to the Joint Communication Bulletin, it is the expectation that if a provider or Employer of Record (EOR) staff member is unable to provide a service and the provider agency or EOR is unable to provide back-up staff, the provider or EOR is required to report this lack of staffing to the LME-MCO. This should be sent by the provider agency to the LME-MCO on a bi-weekly basis. Please use the bi-weekly fillable PDF (Innovations Incident Report for Failure to Provide Back-Up Staffing) to report this lack of staffing. Effective 1/1/18, back-up staffing reports in other formats will no longer be accepted and will be returned to the provider agency for resubmission on the correct form. For questions, please contact Diane Sofia at

Request for Information Issued

Alliance is soliciting Requests for Information (RFI) from providers or applicants who are offering or willing to offer transportation services to adults discharged from Community Inpatient, Facility Based Crisis (FBC), State Facility, or Alcohol and Drug Detoxification Unit (ADU) to their first appointment post inpatient status in Wake County. The RFI is being issued to identify interested partner(s) to develop and implement a non-emergency medical transportation pilot that ensures quick access to services for adults after a crisis event. Responses to this request are due to Alliance by December 22, 2017 at 5:00pm and should be submitted via email to Please request a delivery receipt.

7-Day Followup After Inpatient Discharge

Clinical Directors, administrators and program leaders should note that for FY18 Performance Measures and Benchmarks were added to all Medicaid and State provider contracts. Alliance is hosting two provider meetings to review findings from our data validation process and to collaborate on how we can work together to meet these performance expectations. The meetings are scheduled for December 11 from 10:00am-noon and December 14 from 1:00-3:00pm. Please register and attend one of these meetings.

Revised Outpatient Plus Service Definition

The definition for Outpatient Plus (OPT Plus), a level of care between OPT and IIH/CST, was recently revised to facilitate service delivery and increase utilization. OPT Plus is a combination of best practice outpatient therapy services, monitoring, support and management of care interventions to be provided for individuals with complex clinical needs that traditional outpatient cannot adequately address. Access additional information on the OPT Plus service definition.

Peer Support Specialist Workforce Needs Assessment

Information is being gathered about the employment and workforce status of Peer Support Specialists in North Carolina to help DHHS understand issues pertaining to the Peer Support Specialist workforce. There are two surveys – one for Certified Peer Support Specialists and the other for supervisors/employers of Peer Support Specialists. Persons serving in both roles person may complete the survey for each corresponding role. Each survey takes about five minutes and survey data will be kept confidential and you will not be identified in any report, publication, or presentation that uses data from this survey. This survey will be open until the end of the day Friday, December 22.

Alliance Provider Listening Session for TBI Waiver Services

Alliance has been selected for a pilot Waiver for Traumatic Brain Injury. In advance of the waiver approval (therefore, we do not know its final content), we will be hosting a listening session on December 15 from 1:00pm – 2:00pm at Alliance’s Home Office (4600 Emperor Blvd) to collect information from our network providers and out of network providers that provide services currently for this population.  Learn more. 

QIP Provider Recruitment

Alliance Behavioral Healthcare’s Quality Management Team is recruiting a representative from a provider with credentialed sites in Cumberland, Durham, Johnston, or Wake Counties to serve on a Project Advisory Team for a Quality Improvement Project, which is an organization-wide initiative to assess and improve processes and outcomes of health care services. DEADLINE IS NOVEMBER 30. Learn more.