In response to LME-MCO Communication #J254 which ended the use of the DHHS Agency (Routine) Monitoring Tool for agencies that are nationally accredited, Alliance is launching a new “Accreditation” tab in the Provider Maintenance Portal to monitor provider accreditation. Please log in to the Provider Maintenance Portal and update your accreditation information. A Provider Maintenance User Guide is available on the Alliance website or you can access it here. Questions may be directed to [email protected].
Access and Information Center:
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.