Alliance has been selected for a pilot Waiver for Traumatic Brain Injury. In advance of the waiver approval (therefore, we do not know its final content), we will be hosting a listening session on December 15 from 1:00pm – 2:00pm at Alliance’s Home Office (4600 Emperor Blvd) to collect information from our network providers and out of network providers that provide services currently for this population. Learn more.
Relay: 711 or (800) 735-2962
We want to make it easy for you to get the services or information you need.
You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.