A production build for AlphaMCS is scheduled for Wednesday, July 25 from 5:00-9:00pm. This build will contain the password complexity changes. If your password does not currently meet the following criteria, the system will prompt you to update. Password requirements are character length of eight (8), including at least one lower case and one upper case alphabetic character, at least one number, and one special character (! # $ % – _ = + < >).
Access and Information Center:
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.