Alliance is continuing to improve its online Provider Search tool. Currently-contracted sites are identified as available for referrals unless there has been a previous notification from the provider or Alliance indicating otherwise. Please ensure that you have an ongoing process to update the Provider Network Department at ProviderNetwork@AllianceBHC.org with any changes in availability to accept new referrals at individual contracted sites. This will help ensure that the Provider Search tool is providing the correct information to stakeholders as this will be incorporated into the search function soon.
We want to make it easy for you to get the services or information you need.
You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.