There was an issue with Outlook when EFT remittances related to Medicaid payments were being processed. The payments were processed timely and you will receive payment according to the checkwrite schedule; however you will not receive the remittance advice via email. If you need a copy of the remittance advice please contact your Claims Specialist or email [email protected].
Access and Information Center:
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.
New Server June 2018