Alliance shares the concern of NC DHHS Secretary Mandy Cohen about our state’s opioid epidemic. Please read a letter from her in which she points out that 13,000 North Carolinians have died unnecessarily from unintentional overdoses since 1999. Her letter seeks the help of our providers and offers a variety of informational resources.
We want to make it easy for you to get the services or information you need.
You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.