Alliance has been conducting a quality improvement project to increase the number of individuals who show for care after a referral from the Access and Information Center. We have heard, anecdotally, that a large number of the callers reschedule their appointments. We would like to collect data on how frequently this is happening and are asking for your help. If you receive a referral from our Access and Information Center and the caller or your agency reschedules that appointment, please insert the word “rescheduled” in the note section of the referral that you receive. If you need assistance with the note section, please see the training in Alpha University.
Access and Information Center:
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.