In the next month Mediware will be updating their system to strengthen the password security for accessing their Alpha systems. The password rules will require the use of passwords that contain lowercase and uppercase alphabetic characters, numbers and special characters. Please be prepared for this change. More information will be coming out soon with instructions on how to make the change and the exact date that it will be enforced.
Access and Information Center:
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.