On August 1, 2017, Alliance began editing against taxonomy codes in the AlphaMCS claims system. When searching for the proper taxonomy, Providers can type/populate the field without selecting it from the drop-down menu. However, the information will not be entered in the field unless the taxonomy is selected through the drop-down menu. If the field is blank, the claim will deny. Please select the taxonomy from the drop-down menu to prevent denials.
Relay: 711 or (800) 735-2962
We want to make it easy for you to get the services or information you need.
You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.