Where to Call for Help
For claims questions, concerns and support, it is always most efficient to contact your assigned Claims Specialist or Claims Analyst. If you do not know who your assigned claims contact is, go here for a list of assignments.
If you are still unsure of whom to contact, the Alliance Help Desk is available between 8:30am and 5:15pm Monday through Friday at (919) 651-8500.
- Option 1 – Claims (Business Operations) for assistance with completion of CMS1500 or UB04, Download Q, viewing Remittance Advices, or assistance with denied claims
- Option 2 – IT/Log in Issues – for assistance with new Alpha portal logins or password resets. Also responsible for the 837 testing and EDI certifications
- Option 3 – Clinical Operations – for assistance with SARS, Client Updates or Client Enrollments
- Option 4 – Provider Network – for assistance with NPI mapping, sites and contract issues