On an annual basis, Alliance Behavioral Healthcare conducts a review of its provider capacity, community needs and service gaps to inform our strategic plan for improving accessibility and effectiveness of care and supports. This report is submitted to the North Carolina Department of Health and Human Services by April 1 of each year as required by DHHS-MCO contracts, and serves as the basis for following fiscal year’s Network Development Plan, which includes specific priorities for addressing identified community needs and gaps.

The following priorities and strategies have been identified based on a comprehensive review of data highlighting the characteristics and demographics of the individuals and communities within the Alliance area, analysis of provider network capacity and utilization, and input provided by service recipients, stakeholders, providers and Alliance staff. Recommendations for addressing service needs and network development gaps include consideration of individual access, choice of providers, age and disability needs, community priorities and identified populations that are underserved.

Expand capacity for crisis, hospital diversion and respite services for all ages/disabilities

  • Assure the availability of high quality, accessible and effective Mobile Crisis services in all counties
  • Expand access to Behavioral Health Urgent Care Centers (Tier II Same Day Access)
  • Expand capacity for facility based crisis services in Wake County
  • Develop peer respite capacity
  • Develop Facility Based Crisis capacity for children
  • Expand access to rapid response crisis diversion services for children and adolescents
  • Develop peer transition teams
  • Develop Short-Term Stabilization PRTF
  • Reimburse first responders for crisis diversion in all counties

Increase breadth, access and quality of residential treatment and housing options

  • Expand Enhanced Therapeutic Foster Care
  • Implement Intensive Wrap-Around for children and transition age youth
  • Support technology assisted homes

Increase capacity to serve individuals with IDD or co-occurring IDD/MI

  • Implement intensive autism treatment and assure service availability
  • Implement IDD Crisis Respite facility
  • Increase resources for development and implementation of behavior plans

Improve access to services for underserved populations

  • Services for non-English speaking individuals
  • Improve referral resources for underserved

Increase availability, tracking and oversight of specialty services and evidence-based practices

  • Promote evidence-based practices (EBPs) for Psychosocial Rehabilitation (PSR) programs
  • Implement EBPs in Therapeutic Foster Care programs
  • Implement Family Oriented EBPs within Intensive In-Home (IIH) services
  • Expand Trauma Informed Therapeutic Foster Care

Develop and enhance the continuum of care for individuals with Substance Use Disorders

  • Define and create a service continuum
  • Expand opioid treatment availability

Increase availability of resources for transportation

  • Mobility on Demand

Increase availability of resources for employment

  • Peer Run Business

Develop a more uniform State benefit package across the four-county Alliance area

  • Review State benefit package across the four-county Alliance area and address disparities within available funding


Page last modified: July 6, 2017