On an annual basis, Alliance Behavioral Healthcare conducts a review of its provider capacity, community needs and service gaps to inform our strategic plan for improving accessibility and effectiveness of care and supports. This report is submitted to the North Carolina Department of Health and Human Services by April 1 of each year as required by DHHS-MCO contracts, and serves as the basis for following fiscal year’s Network Development Plan, which includes specific priorities for addressing identified community needs and gaps.
The following priorities and strategies have been identified based on a comprehensive review of data highlighting the characteristics and demographics of the individuals and communities within the Alliance area, analysis of provider network capacity and utilization, and input provided by service recipients, stakeholders, providers and Alliance staff. Recommendations for addressing service needs and network development gaps include consideration of individual access, choice of providers, age and disability needs, community priorities and identified populations that are underserved.
Expand capacity for crisis, hospital diversion and respite services for all ages/disabilities
Assure the availability of high quality, accessible and effective Mobile Crisis services in all counties
Expand access to Behavioral Health Urgent Care Centers (Tier II Same Day Access)
Expand capacity for facility based crisis services in Wake County
Develop peer respite capacity
Develop Facility Based Crisis capacity for children
Expand access to rapid response crisis diversion services for children and adolescents
Develop peer transition teams
Develop Short-Term Stabilization PRTF
Reimburse first responders for crisis diversion in all counties
Increase breadth, access and quality of residential treatment and housing options
Expand Enhanced Therapeutic Foster Care
Implement Intensive Wrap-Around for children and transition age youth
Support technology assisted homes
Increase capacity to serve individuals with IDD or co-occurring IDD/MI
Implement intensive autism treatment and assure service availability
Implement IDD Crisis Respite facility
Increase resources for development and implementation of behavior plans
Improve access to services for underserved populations
Services for non-English speaking individuals
Improve referral resources for underserved
Increase availability, tracking and oversight of specialty services and evidence-based practices
Promote evidence-based practices (EBPs) for Psychosocial Rehabilitation (PSR) programs
Implement EBPs in Therapeutic Foster Care programs
Implement Family Oriented EBPs within Intensive In-Home (IIH) services
Expand Trauma Informed Therapeutic Foster Care
Develop and enhance the continuum of care for individuals with Substance Use Disorders
Define and create a service continuum
Expand opioid treatment availability
Increase availability of resources for transportation
Mobility on Demand
Increase availability of resources for employment
Peer Run Business
Develop a more uniform State benefit package across the four-county Alliance area
Review State benefit package across the four-county Alliance area and address disparities within available funding
Access and Information Center (800) 510-9132 We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Provider HelpDesk (919) 651-8500 Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line
(855) 727-6721 You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.