The following information serves as your new provider orientation. It is provided as an introduction to Alliance Behavioral Healthcare and your interactions with Alliance as a network provider.
Please review the information at the following links for an overview of important functions, expectations and other provider resources. Provider news is available on the Alliance website, and you can sign up for daily or weekly news feeds, which come directly to your inbox whenever news is posted.
Access and Information Center (800) 510-9132 We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Provider HelpDesk (919) 651-8500 Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line
(855) 727-6721 You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.