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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans will launch July 1, 2024. Choice period ends on May 15, 2024. Please call to select your PCP. Find PCPs available in our health plan.

Important reminder: UM JIVA provider portal transition deadline approaching Access more information here.

Alliance Health
Provider Support: 855-759-9700
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Provider Central Search

Use the search function below to search Provider Central

Welcome to
Provider Central!

Provider Central is a new section of AllianceHealthPlan.org that consolidates our provider-focused public information and resources. No login is needed.

We expect the new architecture and intuitive navigation of Provider Central to improve the experience for anyone looking for provider-specific information on the Alliance website.

Become a provider

Introduction to
Provider Central

Check our video overview here to see how we've organized provider-focused materials.

  • Try the “I Want To” tab in the top-level navigation to tackle the most common provider tasks
  • Filter or search through all provider-focused documents as needed
  • Click the “Tailored Plan” tab for quick access to Tailored Plan-specific content in preparation for launch on October 1, 2023

Provider Updates

These updates support providers by highlighting new classes, trainings, resources, chats, procedures, and programs. You will also find advice and guidance for providers. Subscribe to updates or access Alliance news

04/12/2024
UM JIVA Provider Portal Transition Deadline Approaching – ACTION REQUIRED
Alliance Health will transition to JIVA Provider Portal to receive and process authorization requests for services that will be directly authorized by Alliance effective May 1, 2024. Please note that this change will not impact the service authorization requests that will be managed by our subdelegates such as DME, vision and specialty physical health services such as imaging, complex labs, musculoskeletal, radiation oncology, and some portion of cardiology that will be submitted to WellCare and their subdelegate UM vendors. Hospital systems, please be on the lookout for an email from the Alliance Director, Hospital and Facilities concerning your JIVA Service Agreement process. Beginning May 1, ACS will no longer be...
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04/12/2024
DMH/DD/SUD Direct Support Professional Survey
The North Carolina Division of Mental Health, Developmental Disabilities, and Substance Use Services (DMH/DD/SUS) is asking North Carolina’s direct support professionals (DSPs) to fill out a short survey, about the issues impacting. The survey can be completed in just a few minutes and the feedback will help shape the design of DMH/DD/SUS’ future DSP workforce development initiatives. Answers to the survey will be anonymous unless the responder chooses to self-identify. The survey will be open open until April 26,, 2024....
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04/10/2024
UM JIVA Provider Portal Transition Resources and Points of Contact
Access JIVA service agreement and instruction forms here or use the website search to search Jiva Provider Portal. Questions regarding the JIVA Service Agreement forms? Contact your assigned Network Relations Specialist. Questions about Knowledge Point, Alliance’s Provider Training Platform (logging in/accessing/registering for trainings)? Access a quick reference guide or email [email protected]. Questions about OKTA single sign on or the JIVA Provider Portal? Email [email protected] or call 855-759-9700. Questions about specific authorizations? Email [email protected]. Questions about claims and claim denials? Reach out to your Claims Specialist or email [email protected]....
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This page was last reviewed for accuracy on 05/24/2021

Alliance Provider Support is available to answer provider questions about authorization, billing, claims, enrollment, ACS, or other issues.

Call 855-759-9700 Monday-Saturday from 7:00am-6:00pm.